swiftbay Terms of Service

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Welcome to swiftbay. These Terms of Service ("Terms") set out the rules that apply when you visit or use swiftbay's website, mobile platform, products, and customer support services. By browsing our platform or placing an order, you confirm that you accept these Terms.

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1. Acceptance of Terms

Your use of any service offered by swiftbay confirms that you have reviewed and understood these Terms, and that you consent to follow them along with every law and regulation that applies to you. Should you disagree with any part of these Terms, you must stop using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To buy from this website, you must be 18 years or older, or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Take part in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Try to breach site security, data infrastructure, or user accounts;
  • Resell swiftbay products for commercial profit without our explicit written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work hard to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or stock discrepancies can occasionally happen.
• Price & Order Corrections: Where an obvious pricing or typographical error appears, swiftbay may correct it and amend or cancel any affected orders before dispatch, issuing a full refund for any amount charged.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is provided for reference only; customers with severe allergies should review product packaging labels carefully.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on availability and order verification. We may limit order quantities or cancel orders suspected of fraudulent activity or terms violation.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and handled through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting support@swiftbay.click. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on swiftbay's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of swiftbay and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the maximum extent permitted by applicable law, swiftbay shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our platform, products, or services. Our maximum aggregate liability for any claim arising from a transaction shall not exceed the total amount paid by you for the specific products or services in question.

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8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to swiftbay's support team for informal resolution.

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9. Changes to These Terms

swiftbay reserves the right to update or modify these Terms at any time. Material updates will be communicated by posting the revised terms on our website. Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: swiftbay
• Customer Support Email: support@swiftbay.click
• Customer Support Phone: 13025305497
• Physical Business Address: 507 N DUPONT ST, WILMINGTON, DE 19805, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST